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Home -> Product Info ->SafeWord for Check Point: lifetime token warranty
SafeWord for Check Point: lifetime token warranty
One of the greatest benefits of SafeWord® for Check Point is our lifetime token warranty. You will never have to buy another replacement token.
Competing products require you to repurchase tokens every 2, 3, or 4 years their tokens are programmed to expire at the end of that time period. But with SafeWord for Check Point, you can simply return any nonfunctioning token to Secure Computing® and we'll replace it for free, no questions asked.
Our tokens are not programmed to expire, and if one fails for any reason (you dropped it into a running garbage disposal, your dog chewed it up, you ran over it with a steamroller, or if it simply has a dead battery in 10 years), we'll replace it free of charge.
All that's required is that you have a valid, up-to-date support contract with us. (The first year is included in the purchase price.) This means it's very important for all customers to renew their SafeWord support contracts every year.
Starter Packs:
- Customers must initially purchase a single Starter Pack to obtain server software, product serial number, and initial tokens (5- or 20-pack size). Thereafter, customers may purchase additional Token Packs for tokens needed beyond the initial starter pack.
- Your initial Starter Pack comes with a 24x7 technical support contract, good for 12 months from the Starter Pack purchase date. All tokens included with your Starter Pack also carry a one-year replacement warranty that starts from the date of purchase.
- At the Starter Pack one-year renewal date, renewed years of support are based on the TOTAL number of tokens you have purchased since the initial purchase date, including Starter Pack tokens and additional Token Packs. Prior to the one-year anniversary date, you do not need to purchase additional support for tokens purchased in Token Packs.
- A support contract renewal at the one-year anniversary date extends your technical support for an additional 12 months AND extends the token warranty for each individual Token Pack purchase date by an additional 12 months.
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